Refund Policy

Return & Refund Policy

We offer a 15-day return policy from the date of delivery. This allows you to request a return within 15 days after receiving your item.

Return Eligibility Requirements

To qualify for a return, please ensure:

  • The item is in its original condition
  • The item is unworn and unused
  • All original tags are attached
  • Original packaging is intact
  • Proof of purchase is available

Return Process

To initiate a return, please contact our customer service team at support@pfdm.ai

Upon approval of your return request, we will provide:

  • A return shipping label
  • Detailed return instructions
  • Shipping location information

Note: Unauthorized returns (items sent without prior return approval) will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. Contact us at support@pfdm.ai if you receive:

  • Defective items
  • Damaged products
  • Incorrect items

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products
  • Personal care accessories
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

Exchange Policy

For the most efficient service, we recommend:

  1. Return the original item
  2. Wait for return approval
  3. Place a new order for the desired item

European Union Customers

Please note that we currently do not ship to the European Union. However, if any merchandise is shipped to the EU:

  • A 14-day cooling-off period applies
  • Both parties maintain the right to cancel orders within this period
  • No justification is required for returns within this timeframe
  • Standard return conditions apply

Refund Process

Our refund process includes:

  • Inspection of returned items
  • Notification of refund approval status
  • Processing of approved refunds within 15 business days
  • Refund to original payment method

For refund inquiries beyond the 15-business-day processing period, please contact support@pfdm.ai

Contact Information

For any questions regarding returns or refunds, please contact our customer service team at support@pfdm.ai