Sound Effects: DTS X Ultra Customized Spatial Sound Effects
Battery Life:
Headband Battery Capacity: 5060mAh
Supports 30W+ Fast Charging
Interfaces:
Power Button
Dial Button
Multi-functional Type-C Port: Supports Charging, Data Transfer, and Audio
Controllers:
Dual 6DoF Infrared Optical Controllers
Tracking Range: 270° × 210°
6-Axis Sensor
Battery Life: 35 Hours
Connection Support:
WiFi 7
Bluetooth BT5.3
Package Contents
MR Headset ×1
Fast Charging Adapter ×1
Lens Cleaning Cloth ×1
Replaceable Magnetic Foam Padding (Thick) ×1
Cable Clip ×1
Controllers ×2
Headset Data/Charging Cable ×1
User Manual ×1
Dual-Head Controller Charging Cable ×1
Return & Refund Policy
We only accept returns or exchanges for items with verified hardware quality issues, subject to the conditions outlined below.
Hardware Quality-Related Returns
If your item has a hardware quality issue, you may request a return or exchange within 7 days from the date of delivery. To qualify:
The item must have a verifiable hardware quality defect, confirmed by the manufacturer's inspection
Proof of purchase is required
The item must be in its original condition with all tags and packaging intact
Shipping Costs: The buyer is responsible for return shipping costs upfront. If the manufacturer's inspection confirms a hardware quality issue, the seller will reimburse the return shipping costs and cover the cost of shipping a replacement or repaired item.
Non-Returnable Items
We do not accept returns or exchanges for reasons unrelated to hardware quality issues, including but not limited to:
Change of mind
Custom or personalized products
Non-hardware-related issues
Any items not covered under the warranty terms
Return Process for Hardware Quality Issues
To initiate a return or exchange for a hardware quality issue, please contact our customer service team at support@pfdm.ai within 7 days of delivery.
Upon approval of your request, we will provide:
Detailed return instructions
Shipping location information
Note: Unauthorized returns (items sent without prior approval) will not be accepted. The buyer must cover initial return shipping costs, which will be reimbursed if the hardware quality issue is confirmed by the manufacturer.
Warranty
We offer a one-year warranty on MR Headsets and controllers for hardware quality issues not caused by user damage. Other accessories are covered by a three-month warranty. To make a warranty claim, please contact support@pfdm.ai. The warranty covers:
Hardware defects in materials or workmanship (non-user-induced damage)
Warranty claims require proof of purchase and are subject to inspection. For approved claims, repairs are free, but the buyer is responsible for shipping costs, which will be reimbursed if the issue is confirmed as a hardware quality defect.
Refund Process for Hardware Quality Issues
For approved returns due to hardware quality issues, our refund process includes:
Inspection of returned items by the manufacturer
Notification of refund approval status
Processing of approved refunds within 15 business days
Refund to original payment method
Reimbursement of return shipping costs if the hardware quality issue is confirmed
For refund inquiries beyond the 15-business-day processing period, please contact support@pfdm.ai
Contact Information
For any questions regarding returns, exchanges, or warranty claims, please contact our customer service team at support@pfdm.ai
Shipping & Orders FAQ
Shipping
We use all major carriers, and local courier partners. We will carefully select the most suitable logistics provider for each country.
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Orders
Absolutely not! We never have access to this information. Your data is completely safe.
No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
If you need to return the product, please contact support@pfdm.ai. We'll be happy to help.
Your order is now available for processing, with delivery expected within 5-15 business days. Please note that all customs duties, taxes, and shipping costs are the responsibility of the customer.
